Engage Enhancement Requests

Add validation rules to prevent Event Managers from updating attendance before the event's End Date

• Live

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SCORE

What changed?
▪ Update Attendance: Clicking he update attendance button on events now will only
update the status of registrants when the event has concluded and transitions to “Needs
Action” status indicating the start of the post event process.
▪ “No Show” Emails: “No Show” notifications now will only be sent when the event has
concluded and transitions to “Needs Action” status indicating the start of the post event
process.
Why is this change being implemented?
▪ Update Attendance: This change ensures that the “Update Attendance” button only
updates registrant statuses once the event has concluded and the status has transitioned to
“Needs Action.” This prevents updates to registrant statuses from being made prematurely
and aligns with the post-event process.
▪ “No Show” Emails: This change ensures that "No Show" notifications are sent only after
the event has concluded and its status has been updated to "Needs Action." This adjustment
prevents notifications from being sent prematurely, thereby reducing confusion and ensuring
precise communication with registrants.
Who will be impacted by this change?
▪ Event managers and SCORE clients.
What action should be taken because of this change?
▪ Event managers should only use the “Update Attendance” action when the event transitions
to “Need Action” status. Event managers should educate themselves by reading the training
documentation – Post-Event Process and attend our Upcoming Live Engage Trainings to
ensure that you’re utilizing best practices for event management.

SCORESF-1132