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Engage SMS notification to mentor about to be UnPaused
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Mark Krosse |
In 1SP, we have serious biz problem with assignment bounces causing additional 20% repeat workload on RCIC's and delays in client experience responsiveness
Some of the bounces are caused by mentors forgetting about their Pause End Date;
It would be helpful to automate an Engage SMS notification to the Paused mentor a few days before their Pause_End_Date
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Mark Krosse
biz case also includes reducing chapter leadership "admin" workload for roster management for which they are accountable