Engage Enhancement Requests

Update existing SMS messages sent to clients

• Live

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SCORE

What changed?
▪ Updated SMS notifications for various client interactions, including:
Mentor Request Submission Confirmation:
• New Message: Thank you for reaching out to SCORE! We will contact you about your request within 2 weeks. If you are not connected with a mentor in this time, please contact help@score.org. Thank you!
Mentor Request Accepted Notification:
• New Message: SCORE has just messaged you at [client email]. We have matched you with a business mentor. Please check your email for more information. Thank you!
Event Registration Confirmation
• New Message: Your registration for [Event Name] is confirmed. The event is scheduled for [Date] [Time of event including time zone]. Please check your email for more information about this event.
Event Reminder Notification
• New Message: See you tomorrow at SCORE’s [Event Name] at [Start Time include time zone]. Location: [Location name] [Street, City, State, Zip Code - only included if value exists on event record] OR [Info to join this event online has been sent to your email]
▪ Improved notification text for clarity and consistency across all SMS messages.
Why is this change being implemented?
▪ To ensure clients receive clear, consistent, and professional communication.
▪ To improve user experience by providing accurate and relevant information in SMS messages.
Who will be impacted by this change?
▪ Clients: Clients who have set their communication preference to text.
What action should be taken because of this change?
▪ Clients: No action is required; they will automatically receive updated SMS notifications.

SCORESF-1141