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Update the declined case notification sent to the CIC

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Hanane Mouhssine

Link the chapter and mentor name to their records in Engage when sending the notification to the CIC.
SCORESF-873

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Bob Ragland

Agree. CIC sees the Client from the declined case but not the name of the Mentor who declined it. It would save CIC time to know which mentors are declining cases. There is a cool BIRT report that shows the assignment history. Thanks Michael.


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Doug Knapman

What is the name of the BIRT report that shows assignment history?


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Susan Lundy

That would make things easier...not super high priority for me but a nice enhancement


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Hanane Mouhssine

Status changed to: Live

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Hanane Mouhssine

Status changed to: In progress