Encountering Registration Error on FormAssembly Despite Successful Record Creation in Engage
- Live
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H |
Hanane Mouhssine |
Some clients have reported receiving an error message during event registration, despite successfully completing the registration process and creating a record in Engage. It's important to highlight that this issue is not impacting all event registrations.
SCORESF-1050
Activity Newest / Oldest
Hanane Mouhssine
Status changed to: Live
Hanane Mouhssine
What Changed?
▪ We added two new custom error messages for the event registration form:
1. Credit card error message: "There was an issue processing your payment. Please
check your card information and try again."
2. Duplicate registration error message: "It appears you have already registered for
this event. To avoid duplicate entries, only one registration is allowed per user. If you
believe this is an error, please contact support at help@score.org."
▪ When clients encounter issues with credit card payments or attempt to register more than once, they will see these error messages. The system will no longer create a pending
registration status if the payment fails. Instead, it will display the error message and allow the
client to retry with correct or new card information. If the client successfully registers and then tries to register again, it will be considered a duplicate registration, and the duplicate error message will be displayed. The system will not create duplicate records in Engage.
Hanane Mouhssine
Status changed to: In progress